Customer Service Agent \u2013 Make Every Conversation Count!<\/p>\n
\ud83d\udccd Location: Southend-on-Sea<\/p>\n
\ud83d\udcb7 Salary: \u00a325,000 \u2013 \u00a328,000 basic + up to \u00a3200 monthly bonus<\/p>\n
\ud83d\udd52 Hours: Full-time, flexible rota \u2013 hybrid after training<\/p>\n
<\/p>\n
Are you a natural people-person who loves delivering service with a smile? Do you thrive in a buzzing, fast-paced environment where no two days are the same?<\/p>\n
We\u2019re recruiting on behalf of a leading insurance provider for a Customer Service Agent who leads by example, inspires team spirit, and always puts the customer first.<\/p>\n
<\/p>\n
If you can combine warm, empathetic communication with the drive to meet targets, this could be the perfect career move.<\/p>\n
<\/p>\n
Why You\u2019ll Love This Role<\/strong><\/p>\n Great Pay \u2013 \u00a325,000 to \u00a328,000 basic plus up to \u00a32,400 in annual bonuses<\/p>\n <\/p>\n Time to Recharge \u2013 33 days\u2019 annual leave (including bank holidays) + your birthday off<\/p>\n <\/p>\n Benefits that Care \u2013 Health cash plan, pension scheme, holiday buy scheme, staff travel insurance discounts<\/p>\n <\/p>\n Growth & Development \u2013 Ongoing product training and clear career progression pathways<\/p>\n <\/p>\n Supportive Culture \u2013 Friendly, collaborative team where your ideas are valued<\/p>\n <\/p>\n Convenient Location \u2013 Southend office with excellent transport links and local amenities<\/p>\n <\/p>\n The Role<\/strong><\/p>\n As a Customer Service Agent, you will:<\/p>\n <\/p>\n Provide expert, friendly support to customers<\/p>\n <\/p>\n Listen, empathise, and resolve queries across calls, emails, and live chat<\/p>\n <\/p>\n Guide customers through policies, claims, and any needs<\/p>\n <\/p>\n Achieve service and quality targets while keeping a personal touch<\/p>\n <\/p>\n Stay compliant with FCA regulations and company policies<\/p>\n <\/p>\n What We\u2019re Looking For<\/strong><\/p>\n Experience in customer service or contact centre environments<\/p>\n <\/p>\n Comfortable working to sales and service targets<\/p>\n <\/p>\n Excellent rapport-building skills and a caring approach<\/p>\n <\/p>\n Confident using multiple systems and handling varied queries<\/p>\n <\/p>\n Positive, proactive problem-solver with great teamwork skills<\/p>\n <\/p>\n Shift Pattern<\/strong><\/p>\n After training, you\u2019ll work flexibly within these hours: 37.5 hour working week<\/p>\n <\/p>\n Mon\u2013Fri: 8:30 AM \u2013 8:00 PM<\/p>\n <\/p>\n Sat: 9:00 AM \u2013 5:30 PM<\/p>\n <\/p>\n Sun: 10:00 AM \u2013 5:00 PM<\/p>\n Includes 1 Saturday per month one Sunday per month.<\/p>\n <\/p>\n \ud83d\udce9 Ready to join a company where great service is truly valued? Apply now and start your journey toward a rewarding customer service career!<\/p>\n","protected":false},"author":34,"featured_media":0,"template":"","meta":{"inline_featured_image":false,"_promoted":"","_job_location":"Southend On Sea, Essex","_application":"info@adore-recruitment.co.uk","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[],"job-categories":[663],"job-types":[575],"class_list":{"0":"post-6985","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_category-customer-service","6":"job_listing_type-permanent","8":"job-type-permanent"},"yoast_head":"\n