Customer Service Representative working in a friendly service desk responding to clients requiring services and maintenance of electrical appliances.
– Provide excellent customer service by answering phone calls and responding to customer inquiries promptly and professionally.
– Logging jobs and services onto the system , booking in services and following up to ensure any repairs or works have been completed
– Resolve customer issues or queries in a timely and satisfactory manner.
– Maintain accurate customer records and update information as needed.
– previous experience within a service desk or helpdesk or call centre
– Excellent phone manner and strong interpersonal skills.
– Proficient computer literacy and able to pick up internal systems
This is a great opportunity to join an expanding growing company who offer ongoing training and the opportunity of progression.
There is free parking on site.