Commercial/Office Manager

Adore Recruitment
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Job Overview

Commercial/Office Manager

Location: Essex

Salary: £50,000 – £55,000

Contract/Permanent/Full Time

Sector: Commercial/Engineering

Job Reference: LA939571

 

Company Background

My clients are experts in formulating and blending specialty & performance fuels.  They grew very successfully, building technical credibility with its Automotive industry customer base by providing high performance products that delivered real value.

 Overall Role

The purpose of the role is to manage a team of Customer Service Representative’s to ensure efficient service delivery for their UK customer portfolio.  Adore Recruitment are calling on all Commercial Office Managers who have a passion for efficient and effective customer service delivery operations

Adore Recruitment are very pleased to be working with a forward thinking and progressive company within the petrochemical industry who are now recruiting for an experienced Commercial Office Manager to join their organisation.

The Commercial Office Manager will be reporting to the Commercial Director

Role Purpose

The purpose of the role is to manage a team of CSR’s to ensure efficient service delivery for their UK customer portfolio.

Responsibility for provision of an efficient and effective customer service delivery operation,

Your team will be covering the extended supply chain process from order receipt/process, through to the timely delivery of products and/or services with all associated documentation and quality standards satisfied.

Key Accountabilities

  • Assimilate market intelligence from customers and disseminate to the wider commercial team, to support a proactive and effective commercial function.
  • Key Account Management for a defined and significant portfolio of customers. Develop strong relationships of trust and collaboration to achieve exceptional customer satisfaction and maintain customer loyalty.
  • Identify new business opportunities with existing customers and seek to convert to firm orders, in support of wider commercial sales operation.
  • Assimilate market intelligence from customers and disseminate to the wider commercial team, to support a proactive and effective commercial function.
  • Manage and maintain sales pipeline (orders and prospects) to assist in sales forecasting and development of sales strategy and approach.
  • Identify new sales opportunities, threats to existing business and structural changes within market sectors.
  • Develop operational and/or procedural changes within commercial function as integral to a continuous improvement program in support of ISO9001 accreditation.
  • Manage use of CRM system by CSRs, ensuring completeness and accuracy of data input and efficacy of MI output.
  • Develop commercial reporting function, sales forecasts, sales and quote activity and sales pipeline.

Skills Required

  • Working knowledge of fuels sector or broader petrochemicals industry.
  • 5+ years’ experience in customer account management with a proven track record of customer retention and exceptional service delivery.
  • Experience in managing a customer service function.
  • Experience in developing and growing key business relationships.
  • Experience in high performance management.

 

Due to the high response received for some vacancies we regret that we are sometimes unable to reply to all applicants. If you have not been contacted within 7 days, please assume that your application has been unsuccessful on this occasion. However, we will keep your details and notify you of any other opportunities.

 

Please note, you will be asked to provide your eligibility to work in the UK.

 

For more information on this position please contact 01268 971950 at Adore Recruitment.

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