📍 Chelmsford / Writtle, Essex
🚗 A valid driver’s license is required due to our location.
💰 Up to £27,000 per year + Bonus
🕒 Monday – Friday, 8:30 AM – 5:30 PM
Join Our Growing Team – Become a Customer Champion!
We are a dynamic and expanding retailer of home and industrial storage solutions. We’re looking for a Customer Service Executive with strong complaint-handling skills to join our friendly and supportive team.
What You’ll Be Doing:
✔ Managing customer complaints effectively, ensuring quick and fair resolutions
✔ Handling challenging situations with patience and professionalism
✔ Providing exceptional customer service via phone, email, and live chat
✔ Advising customers on our range of storage solutions
✔ Processing telephone orders efficiently
✔ Addressing delivery issues and following up to ensure customer satisfaction
✔ Carrying out general administrative tasks
✔ Expanding your product knowledge to assist customers more effectively
What We’re Looking For:
✅ Excellent verbal & written communication skills – you can de-escalate and resolve issues with ease
✅ At least 1 year of experience in customer service with a focus on complaint handling
✅ A calm, patient, and solution-focused approach to resolving customer concerns
✅ Strong problem-solving skills – you can think on your feet and provide solutions
✅ A positive, can-do attitude and ability to work both independently and within a team
✅ Organised, detail-oriented, and tech-savvy
Perks & Benefits:
🎯 Bonus scheme for high performers
🛍 Employee discounts on our products
🚗 Free on-site parking
👕 Casual dress code
📍 Great location – ideally suited to candidates within a 10-15 mile radius
🛠 Full training provided on products and systems
If you excel at handling complaints, turning unhappy customers into satisfied ones, and thrive in a fast-paced, customer-focused environment, we’d love to hear from you!
Apply now and make a real impact in our growing team!
Send cv`s to
nicki.lashmar@adore-recruitment.co.uk
