Customer Service
Location: Writtle, Essex
Position: Full Time (Two week rota varying start/finish times Monday 7:30am-5pm or 8am-5:30pm, Tuesday-Thursday 8am-5pm or 8:30am-5:30pm, Friday 8am-4:30pm)
Essentials: Excellent Verbal & Written Communication skills
Overview
We’re a young and growing retailer of home and industrial storage solutions based close to Chelmsford, Essex. We are looking to recruit an experienced customer services executive to join our small and friendly team.
We are looking for someone with high standard of written and spoken English, You’ll be outstanding on the phone and able to quickly get to grips with the complexities of our products and business.
Previous experience working in a Customer Service environment is essential. You will need to have good attention to detail, be organised, computer literate and able to work effectively as part of a team.
This role will suit a calm and patient individual who has a positive and enthusiastic approach to their work, who thrives off working in a busy environment.
Job Responsibilities
Ensure a high level of customer service by telephone, live chat and email.
Advising customers on our range of storage solutions for home and business
Processing orders over the phone
Resolving delivery issues and tactfully dealing with occasional complaints
Replying to enquires via email, live chat and over the phone
General administrative tasks.
Continually develop and increase product knowledge.
Personal Skills
Able to work on own initiative and as part of a team
Experience in complaint handling
Confident
Positive, can do attitude
The successful candidate will be ideally located locally, within a 10-15 mile radius of our office in Writtle.
We provide full training on products and systems.
Job Type: Full-time
Pay: Up to £27,000 per year
Additional pay:
Bonus scheme
Benefits:
Casual dress
Employee discount
Free parking
On-site parking
Schedule:
8 hour shift
Monday to Friday
No weekends
Due to the location of our office a drivers license is essential.
