• Full Time
  • Basildon
  • £25,000-£35,000 DOE USD / Year
  • £25,000-£35,000 DOE

JOB DESCRIPTION

Mon-fri 9-5.30 1hr lunch
free parking
£25k-£35k DOE

POSITION TITLE: Import Customer Service Coordinator

REPORTS TO: Customer Service Manager

LOCATION: Basildon

GENERAL PURPOSE OF THE POSITION

Reporting to the Customer Service Manager, the primary goal is providing excellent customer service to our customers and overseas partners. This includes processing import jobs from booking to delivery, including costing and invoicing and completing all HMRC Customs Clearance requirements for our clients. Working closely with the Commercial Team on development of all Ocean freight services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Prioritise your workflow to ensure all aspects of work are carried out in a timely manner.

Work closely with your colleagues to ensure we maintain the highest possible operational performance and customer service.

Develop constructive relationships with key customers and suppliers assisting in resolving any concerns and implementing any corrective action.

Maintain effective communication and relationships with our overseas partners.

• Ensure all consignments are loaded onto our system prior to/on departure either manually or via EDI checking accuracy of paperwork and information provided.

• All pre alert documentation must be received from the overseas partners prior to or on the same day of departure.

• Ensure we have all the relevant information and instructions from customers to complete custom clearance on imports to allow release of cargo.

• Provide Transport Companies with all the relevant information to ensure customer delivery requirements are met.

• Ensure you do not import or release orders without receiving all monies owed on non-credit account clients and all Import Duty & Vat have been paid.

• Ensure all files are costed and invoiced prior to delivery.

• Liaise with customers and colleagues to ensure all customer spreadsheets and special instructions are followed.

• Identify and provide early warning to your direct line manager on any issues and problems that could have an adverse effect on deadlines. If not available, escalate to the account manager shown on the client file.

• Take ownership of accounting issues and queries as and when directed by management, ensuring these are dealt with within 48 hours.

• Assist with insurance claims in line with company procedures as and when requested by management.

• Complete weekly & month end routines as directed by your line manager.

• Ensure all Client SOP’s & SLA’s are followed at all times.

• ADDITIONAL DUTIES & RESPONSIBILITIES:
Any other duties as required by management

KNOWLEDGE, SKILLS AND EXPERIENCE

• Able to promote APGL’s Corporate Culture
• Good Ocean freight Knowledge on Imports
• A pro-active attitude
• Excellent customer service skills
• Excellent communication skills
• Able to work and meet deadlines
• Able to implement and manage systems which further enhance the APGL profile
• Possess team player qualities
• Able to plan ahead
• Computer literate

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