My client is an established precision engineering company with AS9100 and BS EN ISO9001 certification. Incorporated in 1962 as a gear-cutting specialist.
The company has steadily grown into a quality-focused aerospace approved company.

We are able to supply precision machined components from a new product introduction stage, through to volume production. Our flexibility allows us to offer customer diversity that suit any requirements.

My Client plan and execute customers orders using the latest ERP, CAD/CAM software, supported by supply chain, production planning, project management, sales, and dedicated engineering team. They aim to provide all our customers a QCD partnership that ensures an exceptional customer service.

Job Title: Quality Manager
Salary: £40,000 – £50,000

Location: Basildon, Essex

Purpose:
To effectively manage quality to the QMS quality management system that sustains AS9100 & ISO9001 standards. The role is to take full responsibility for complete quality management and ensure the team work together to improve the company’s processes, products and culture to achieve the long-term success that exceeds customer expectations.
Input

(What you need)

Personal Skills:

  • Good personal, interpersonal, organisational, time management and planning skills.
  • Determination to achieve or exceed customer expectations.
  • Good leadership and communication skills.
  • Forceful but diplomatic approach when communicating expected quality standards across the business group.

Technical Skills:

  • Good understanding of manufacturing processes and procedures.
  • Understanding of business management principles.
  • Working knowledge of relevant software tools and computer literacy.
  • Knowledge of machining processes and attention to detail.

Education:

  • Proven achievement of delivery quality standards to AS9100 & ISO9001 accreditations.
  • Qualified in quality control processes.

Experience:

  • Experience within a number of quality disciplines with proven customer relationships.
  • Familiarity with business improvement methods.
  • All employees are required to be flexible and to undertake additional duties as directed by their line manager, in order to meet the needs of the business.

General:

  • Lead/assist/facilitate all quality processes to meet the needs of the customer and ensure AS9100 & ISO9001 standards are achieved.

Responsibilities:

  • Design and implement best practice quality standards across the business group.
  • To be responsible for the organisation and throughput of work within the quality department to ensure monthly sale order targets are meet
  • Ensure a professional and smooth running quality assurance operation throughout the business with a pro active approach to the introduction of quality improvements.
  • To be responsible for all quality processes within ProgressPlus and ensure tasks are completed in a timely manner.
  • Lead all required audits both internally and externally.

Reporting and Control:

  • Co-Ordination of planned financial control of the quality roles including participation in contract reviews.
  • Ensure a full and comprehensive understanding of all customer quality issues and ensure they are promptly addressed.
  • Maintain excellent communications with customers at all times ensuring we are the supplier of choice.
  • Accountable for QMS control and AS9100 / ISO9001 standards.
  • Report quality performance metrics both internally and externally.

People and Leadership:

  • Lead by example with a strong can do attitude to exceed customer expectations at all times.

Continuous Improvement:

  • To be responsible for driving continuous improvement forward and take lead role in process improvement.

Performance Indicators:

  • Non-conformance KPI’s – Number of rejects / cost of quality, Internal & external.
  • Ensure corrective & preventative actions are implemented and actioned through ProgressPlus.
  • Monthly sale order / revenue targets achieved
  • Ensure robust plans are available to deliver quality control.
  • Demonstrated savings as a result of the introduction of quality improvements.
  • Ensure all customer quality issues are promptly addressed and to agreed service level.
  • Contract review process – Quality sign off.
  • Measurement of OTIF internally and externally metrics.
  • Team culture of can do and task sharing.
  • Support NPI (New product introduction) in terms of quality control, corrective & preventative actions for new designs.
  • Metrics to demonstrate continuous quality improvements.
  • Customer feedback satisfaction process.

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