Adore Recruitment is working with a well-established and highly respected client who is looking to recruit a Service Desk Advisor to join their busy and friendly head office team based in Harold Wood.
Established in 1980, our client has built a strong reputation for providing outstanding service and expert installation of commercial equipment. Today, they are proud to be the UK’s largest independent service company in their sector – and they continue to grow.
Excitingly, they will soon be moving into brand-new, modern offices — making it a fantastic time to join the business as it evolves and invests in its future.
The Role
As a Service Desk Advisor, you’ll act as the first point of contact for customers, managing incoming service requests by phone and email. You’ll be responsible for logging jobs, coordinating responses, resolving routine issues, and ensuring all customer queries are handled professionally and efficiently.
Ideal Background
This role is perfect for someone with previous experience in a coordinator, scheduler, or helpdesk role, particularly within a service-based or technical environment. If you’re organised, proactive, and confident communicating with customers, this could be your ideal next step.
Key Responsibilities
Responding to customer calls and emails professionally and promptly
Logging service jobs and tracking progress
Following up on outstanding or overdue tasks
Providing accurate updates and helpful information to customers
Escalating unresolved issues to supervisors or management
Supporting with service reports and general admin
What’s on Offer
£28,500 annual salary
Full-time, office-based position
Just a 10-minute walk from Harold Wood station
Joining as the company moves into brand-new modern offices
A supportive, welcoming team environment
Real opportunities for progression within a well-established and growing organisation
