Account Manager – Hybrid
Excellent basic plus yearly bonus and salary review every August !!!
Ongar Essex
Office – Monday / Wednesday / Friday
WFH – Tuesday / Thursday !!!
This is a great position which offers you the opportunity of meeting with clients face to face as well as providing excellent customer service over the telephone and via the specified App and ordering system.
Your clients are within the restaurant and catering industry and your core objective is to retain and grow these accounts by managing all day-to-day queries or issues by providing relevant, timely and accurate information. The role will be based within a friendly team in the offices in Ongar Essex, but you will also visit clients face to face around the London area. no more than once per week
You will:
• Create effective Account Plans and retain & grow existing business
• Manage and monitor Price, Quality & Service with each assigned customer through:
• Price Checking of new contract SKU’s
• Invoice Checks to ensure suppliers are upholding agreed tendered prices.
• Managing suppliers against service level agreements
• Assisting with the mobilisation of any new accounts
• Take ownership of and resolve any supply and quality issues with the relevant supplier
• Offer support to customers regarding the on online ordering systems (Marketman, Procure Wizard, Fourth etc.) Training will be provided
• Manage all Accounts through the CRM system
This role would suit someone who understands the food , restaurant or hospitality industry but that is not essential. Previous Account Management or business development experience is required
· Hospitality, restaurant, or catering knowledge is preferable but not essential ·
Strong IT skills, in particular MS Excel but also Word, Outlook and Power-point is required
Monday to Friday free parking
Job Description
Job Title: Account Manager
Reports to: Head of Accounts
Overall Purpose:
To ensure the efficient running of all assigned customer supply chains. The core objective is to retain and grow these accounts by managing all day to day issues by providing relevant, timely and accurate information.
Key Roles and Responsibilities:
• To create effective Account Plans and to use these as tactical tools to retain & grow existing business
• Closely managing Price; Quality & Service with each assigned customer through:
o Price Checking of new contract SKU’s
o Invoice Checking Audits to ensure suppliers are upholding agreed tendered prices.
o Managing suppliers’ against agreed SLA’s
o Assisting with the mobilisation of any new wins/business
o Building and maintaining customer relationships by being professional & efficient
o Ensuring that all customer meetings have clear objectives and feedback. Action points are fully captured within the customer folders
• Take ownership of any day to day supply and quality issues and to resolve with the relevant supplier
• Supporting Commercial team in maintaining customer price files
• To offer support to customers on online ordering systems (Marketman, Procure Wizard, Fourth etc.)
• To manage all Accounts through the CRM system
To maintain the following Key Skills and Competencies:
• Customer Focussed: Puts the customer first and always considers the impact of their decision and actions on the customer
• Quality Focussed: Constantly striving to ensure the highest standards are achieved and maintained
• Passion/Interest in Food: Keeps abreast of new food developments and eating trends. Has a natural and keen interest in food and is confident in their ability to explore new food concepts
• Analytical and numerate: Must be able to source and analyse data and interpret it to provide relevant information to the customer and the company. Highly numerate and able to identify accurately numerical information, fully understanding its’ interpretation
• Attention to Detail: Focussed on detail and accuracy with regard to written communication, statistics, system input and excel spreadsheets
• Communication skills: Can communicate simply and easily with people using the appropriate language and style. Must be able to express ideas well and give information and explanations that are clear and understood
• Telephone Manner: Needs to have an upbeat and positive telephone style
• Commercially Aware: Aware of business opportunities and what is going on in the market place
• Achiever: Energetic in pursuing goals and objectives, striving beyond the minimum and always wanting the best
• Independent and Self Motivated: Is a self-starter needing little supervision
• Organised: Must be able to plan, and implement a course of action to resolve any problems
• Self-Confident: Deals well with others and states own views confidently, willing to challenge and able to cope calmly in difficult situations and the ability to work both independently and as part of a team
• Integrity: Maintains social and organisation ethical values
Other Essential Attributes:
• To maintain a flexible approach to working hours
• Sales or Account Management experience preferable but not essential
• Hospitality experience preferable but not essential
• To maintain excellent IT skills, in particular MS Excel but also Word, Outlook and Power-point
• To take ownership of gaining personal knowledge of all online ordering systems the company introduces.
• Friendly and outgoing
• Driving license essential
