Coordinator / Scheduler Ilford – Office based
Salary From £28,500-£30,500 (Depending on experience)
Hours will be Mon-Fri 08:30 to 17:30
Saturday morning 09:00-13:00 on rota basis 1-3 paying Time and Half.
I am recruiting for one of the UK’s largest independent companies who specialise in the installation and servicing of all makes and models of commercial equipment. They have an exciting opportunity for a scheduler to plan and coordinate for their Engineers dealing with reactive call outs.
The Controller’s role is to manage the Engineer’s workload and to ensure that our customers are receiving the appropriate assistance. This includes the responsibility of managing the engineer’s daily work schedule, prioritisation, and resolution of end user help requests, including the monitoring, and tracking of the engineers. The Controller will also contribute to problem resolution to our customers.
PRIMARY RESPONSIBILITIES
Answer phones from Engineer’s and respond to customer requests.
Keep customers updated at all times with ETAs via telephone and E-mails
Efficiently scheduling Engineers to respond to Service and Preventative Maintenance calls.
Updating Engineer Out of Hours Rota according to schedule produced by Manager.
Position Requirements Knowledge & Experience
Previous experience of scheduling for engineers or subcontractors or planning deliveries of goods is essential.
Strong attention to detail and accuracy in data entry tasks