Contact Centre Agent
Location: Basildon, Essex
Salary: £9.07 per hour
Temporary – (View to go permanent after 12 weeks)
Sector: Call Centre
Job Reference: HT870015
Our client based in Basildon are looking for candidates to join their company. This is customer service based position dealing with various requests from customers working in a busy team, supporting our clients with all of their needs.
• Handles both inbound & outbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures
• Handles customer service inquiries and problems via the telephone
• Deal with inquiries, resolve problems, and promote products/services
• Receive and respond to customer service inquires via mail, fax, or email
• Research problem areas and documents / processes used to correct issues
• Customer service is the primary function, but may include minimal selling or promotion of products or services
• Use computerised system for tracking, information gathering, and/or troubleshooting
• Follow established procedures, but have the ability to deviate when needed, and requires only general supervision
• Performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility
• Some evaluation, originality or ingenuity is required
• Requires sufficient knowledge to comfortably sell or promote products, and services
• Typically requires a high school education or equivalent and preferably previous customer service or contact centre experience
Due to the high response received for some vacancies, we regret that we are sometimes unable to reply to all applicants. If you have not been contacted within 7 days, please assume that your application has been unsuccessful on this occasion. However, we will keep your details and notify you of any other opportunities.
Please note, you will be asked to provide your eligibility to work in the UK.
For more information on this position, please contact Hayley Taylor at Adore Recruitment.
Adore Commercial is part of the Adore Recruitment group and specialises in commercial recruitment across the UK. Some of our key sectors include Sales Administrator, Call Centre Agent, Customer Service Specialist, PA/Secretarial, Receptionist Service Co – ordinator, Operations Assistant, Productions Administrator, Import/Export Clerk, Finance Manager, Compliance Assistant, Event Managers, Procurement/Purchasing and Facilities Manager. We are acting as an employment business/agency.