Income Officer

Adore Recruitment
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Job Overview

Income Officer
Location: Basildon, Essex
Salary: £29,000 per annum full time
Contract
Sector: Commercial
Job Reference: SGW912813

Our client provides high – quality homes to rent and buy and operates in Essex and East London and are looking for an experienced Income Officer.

The ideal candidate will be able to provide a highly quality and prompt service to customers, ensure that current tenant’s arrears are pursued in order to maximise unpaid rental income, offer advice and support customers, assisting them to access all services and to ensure tenancy conditions are enforced.

Key Responsibilities
• Maximise rental income for the Association but ensuring the key principles of customer care are adhered to and the needs of vulnerable tenants are met
• Work with tenants from sign up to prevent debt from occurring.
• Negotiate realistic repayment agreements taking into account financial circumstance
• Give advice on rent payment options
• Understand and make referrals to the welfare benefits team
• Work effectively with external partners
• Assist tenants with support needs to access services to enable tenancy sustainment
• Liaise effectively with local authority housing benefit and homelessness services
• To provide practical assistance by helping residents where necessary to complete welfare benefit applications, deal with correspondence and apply for backdated welfare benefits
• Arrange welfare benefit advice and debt counselling services for tenants who need it
• Work with tenants to help them become more financially and digitally included
• Manage a complex caseload and instigate legal action as necessary for the recovery of debt
• Attend the County Court to present cases where possession is required to minimise income loss to the Association
• Be an advocate for residents to ensure they can access all key services both internally and externally
• Sign up new tenants explaining policies and services, tenant’s legal and welfare rights and tenancy obligations
• Promote resident involvement by attending and servicing meetings. Work with resident representatives to improve service delivery and taking full account of resident’s needs
• Assist tenants with support needs to access services to enable tenancy sustainment
• Work effectively with external partners
• Good understanding of the welfare reform changes and the impact
• Recovery of rent arrears from tenants affected by bedroom tax and other benefit changes
• Have a flexible approach to working hours, including evenings and occasional weekend work
• Work closely with colleagues to achieve team targets on rent arrears, sustaining tenancies and maximising the organisation’s income stream

Due to the high response received for some vacancies, we regret that we are sometimes unable to reply to all applicants. If you have not been contacted within 7 days, please assume that your application has been unsuccessful on this occasion. However, we will keep your details and notify you of any other opportunities.

Please note, you will be asked to provide your eligibility to work in the UK.

For more information on this position, please contact Sammie Williams at Adore Recruitment.

Adore Commercial is part of the Adore Recruitment group and specialises in commercial recruitment across the UK. Some of our key sectors include Sales Administrator, Call Centre Agent, Customer Service Specialist, PA/Secretarial, Receptionist Service Co – ordinator, Operations Assistant, Productions Administrator, Import/Export Clerk, Finance Manager, Compliance Assistant, Event Managers, Procurement/Purchasing and Facilities Manager. We are acting as an employment business/agency.

Job Detail
  • Offered Salary£20,000 - £30,000
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